Quick Answer
Agreed membership changes, additional purchases and special-event charges are applied to a future Direct Debit. The payment cycle depends on when ZKS records the adjustment.
Go to Members AreaWhen an adjustment appears
- An adjustment applied before the 17th is included in the next Direct Debit payment.
- An adjustment applied after the 17th moves to the following month’s payment cycle.
- Only an adjustment confirmed by ZKS should be treated as agreed.
- Check the Members Area and message ZKS if the confirmed change does not appear when expected.
Important: Monthly membership payments are made in advance and are non-refundable. A credit or correction is not automatic and must be confirmed by ZKS.
Requesting an account correction
Send one message through the relevant student’s Members Area account. Include the charge, date, amount and a short explanation. ZKS aims to respond to payment queries within three working days; if you cannot access the portal, email admin@zksma.co.uk.
Need more help?
If this does not answer your question, please send a message through the Members Area so we can check the student account and advise properly.